Refund policy

Returns accepted within 30 days of purchase*
Items must be unworn, unwashed, unaltered, and unused. If you're not satisfied, return the item by following the instructions below.
 

1. Pack the item in the original packaging, if possible. Please include a copy of your invoice.
2. Before sending your return shipment, please remove all extra labels from the outside of the package.
3. Please allow 14 days for us to receive and process your returned merchandise.
4. We will refund the price of the merchandise, including any taxes you were charged, excluding all applicable shipping charges, upon receiving the item. Allow up to two billing cycles for your credit to appear on your statement.
5. All refunds/exchanges may be subject to a 25% restocking fee.
6. You must contact us for shortages or damages within 72 hours of receiving the merchandise.

Most items sold on JoesUSA.com follow our general returns policies, but some products may have different policies or requirements associated with them.

Requirements for a Refund

Please return to our store, Joe's USA, RETURNS, 9117 County Road 519 Alvarado, TX 76009

Please include a copy of your invoice with the reason for return and if the product is returned in its original condition, (new & unused-tags must be attached, if the item came with labels), within thirty (30) days, we will be happy to refund your account for the product. We do not refund your shipping.

Returns must be within thirty (30) days. If you have more than one item to return/exchange, please send in one package.

Exchange Information:
Please return to our store, Joe's USA, EXCHANGES, 9117 County Road 519 Alvarado, TX 76009

Please include a copy of your invoice, and make sure to write on the invoice what size and color you would like to receive, we only do “even” exchanges.

We neither sell, nor accept in return, products that are used, stained, damaged or smell of cigarette smoke. Returns must not be washed, worn or altered. Do not send back products if this is the case. A refund or credit will not be issued, and we will not return them to you at our cost.

Custom / Decorated Order Policy

All decorated (custom) orders—including screen printing, embroidery, heat transfer, and patches—are final sale.

• Cancellations:
  Orders may only be canceled within 24 hours of purchase. After 24 hours, production preparation begins (including artwork setup, digitizing, and material allocation), and cancellations are no longer permitted.
• No Returns or Exchanges:
  Due to the custom nature of decorated products, returns, exchanges, or refunds are not accepted once an order has been approved and/or production has begun.
• Customer Responsibility:
  Customers are responsible for approving all proofs, artwork, sizing, colors, and placement details prior to production. Once approved, we are not liable for errors that were present in the approved proof.
• Errors & Defects:
  In the rare event of a production error or defect caused by us, we will remake or correct the order at our discretion. Claims must be reported within 2-3 business days of delivery and include photos.
• Slight Variations:
  Minor variations in color, placement, or sizing (within industry tolerances) are not considered defects.

International exchanges are only accepted if the buyer covers both the return shipping and the cost of reshipping the replacement items.

Pricing errors, or any other order errors are subject to cancellation.

*Large quantity orders, special orders, customized items, and bulk purchases may be subject to restocking fees and/or may not be eligible for return. We reserve the right to deny returns that do not meet these conditions. All return shipping costs are the responsibility of the customer.

Decky and AS COLOUR Products Are Not Returnable. Bulky items like Champro Screens, Gemline bags, etc may not be returnable.